EASYJET passengers were stopped from boarding their easyJet flight after crew claimed they had to pay extra for their hand luggage.
Video content creator Victor Rose shared a video of his sister and niece who were trying to get on their flight at Crete Ariport back to the UK last Wednesday.
The video, shared on YouTube, captured the family putting their bags in the sizer, showing they fit.
The caption explained: “An easyJet female staff member tried to stop us boarding our flight.
“Our cabin luggage is free to carry on board but she wanted us to pay.
“She did not want us to rearrange our bags or use the size requirement checker.”
In the video, each of the women have a suitcase and a duty-free shopping bag.
Both suitcases are put into the sizer, where they both fit.
A member of staff can be heard saying, “you’re not allowed to do this,” appearing to reference them filming.
The women then emptied their duty-free bags onto the floor to show their shopping from the airport.
However, they claimed that crew would not let them board the flight without paying for extra baggage.
Victor told Sun Online Travel: “They were so distressed about the whole situation.”
He added on Twitter that easyJet staff refused to give their name to his family – while another member of staff continuously asked them for theirs.
He tweeted: “You have some serious explaining to do! These are my family members being harassed by @easyJet staff not being allowed to board their plane going back home to the UK. I need answers.”
His sister also wrote on the social media website that the police and security were called because they “refused to pay to check-in” the suitcases.
According to the easyJet website, passengers can take one cabin bag with them for free, measuring no more than 56cm x 45cm x 25cm.
It also allows one bag of goods bought at the airport – which both ladies had.
It isn’t clear if they were able to get on the flight without paying for their luggage.
The airline apologised on Twitter.
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Sun Online Travel contacted easyJet for comment.